Privacy Policy
Effective: March 19, 2025
Cloud Translator is a professional translation service powered by Cloud AI. This Privacy Policy explains how we collect, use, disclose, and process your personal data when you use our website and translation services.
This Privacy Policy applies where Cloud Translator acts as a data controller—for example, when you interact with our website or use our services as a consumer for personal use. This Privacy Policy does not apply where Cloud Translator acts as a data processor and processes personal data on behalf of commercial customers – for example, if your employer has provisioned you an account, or you're using an app that is powered by our translation service.
1. Collection of Personal Data
We collect the following categories of personal data:
Personal data you provide to us directly
- Identity and Contact Data: We collect identifiers, including your name, email address, and phone number when you sign up for a Cloud Translator account, or to receive information on our services.
- Payment Information: We collect your payment information if you choose to purchase access to Cloud Translator's products and services.
- Translation Inputs and Outputs: Our translation services allow you to upload text or documents ("Inputs"), which generate translations ("Outputs") based on your Inputs. If you include personal data in your Inputs, we will collect that information and this information may be reproduced in your Outputs.
- Feedback: We appreciate feedback, including ideas and suggestions for improvement or rating a translation ("Feedback"). If you rate a translation—for example, by using the thumbs up/thumbs down icon—we will store the entire related conversation as part of your Feedback.
- Communication Information: If you communicate with us, including via our support channels, we collect your name, contact information, and the contents of any messages you send.
Personal data we receive automatically from your use of the Services
When you use our services, we also receive certain technical data automatically (described below, collectively "Technical Information"). This includes:
- Device and Connection Information: Consistent with your device or browser permissions, your device or browser automatically sends us information about when and how you install, access, or use our services. This includes information such as your device type, operating system information, browser information, mobile network, connection information, IP address, and other unique identifiers.
- Usage Information: We collect information about your use of the services, such as the dates and times of access, browsing history, search, information about the links you click, pages you view, and other information about how you use our services.
- Log and Troubleshooting Information: We collect information about how our services are performing when you use them. This information includes log files and error information.
- Cookies & Similar Technologies: We and our service providers use cookies, scripts, or similar technologies to manage the services and to collect information about you and your use of the services.
2. Uses of Personal Data
We use your personal data for the following purposes:
- To provide, maintain and facilitate our translation services, which are governed by our Terms of Service;
- To communicate with you, including to send you information about our services and events;
- To create and administer your Cloud Translator account;
- To facilitate payments for products and services provided by Cloud Translator;
- To prevent and investigate fraud, abuse, and violations of our Usage Policy, unauthorized access to or use of personal data or Cloud Translator systems and networks;
- To investigate and resolve disputes and security issues;
- To debug and to identify and repair errors that impair existing functionality;
- To improve the services and conduct research; and
- To enforce our Terms of Service and similar terms and agreements.
We will not use your Inputs or Outputs to train our models, unless: (1) your translations are flagged for Trust & Safety review, or (2) you've explicitly reported the materials to us (for example via our feedback mechanisms), or (3) you've otherwise explicitly opted in to the use of your Inputs and Outputs for training purposes.
3. How We Disclose Personal Data
Cloud Translator will disclose personal data to the following categories of third parties for the purposes explained in this Policy:
- Service providers & business partners: Cloud Translator may disclose the categories of personal data described above with service providers and business partners for a variety of business purposes, including website and data hosting, ensuring compliance with industry standards, research, auditing, data processing, and providing you with the services.
Cloud Translator may also disclose personal data in the following circumstances:
- As part of a significant corporate event: If Cloud Translator is involved in a merger, corporate transaction, bankruptcy, or other situation involving the transfer of business assets, Cloud Translator will disclose your personal data as part of these corporate transactions.
- Pursuant to regulatory or legal requirements: We may disclose personal data to governmental regulatory authorities as required by law, including for legal, tax or accounting purposes, in response to their requests for such information or to assist in investigations.
- With an individual's consent: Cloud Translator will otherwise disclose personal data when an individual gives us permission or directs us to disclose this information.
4. Rights and Choices
Depending on where you live and the laws that apply in your country of residence, you may enjoy certain rights regarding your personal data, as described further below.
To exercise your rights, you or an authorized agent may submit a request by emailing us at support@cloudtranslator.space. After we receive your request, we may verify it by requesting information sufficient to confirm your identity.
Set out below is a summary of the rights which you may enjoy, depending on the laws that apply in your country of residence:
- Right to know: The right to know what personal data Cloud Translator processes about you, including the categories of personal data, the categories of sources from which it is collected, the business or commercial purposes for collection, and the categories of third parties to whom we disclose it.
- Access & data portability: The right to request a copy of the personal data Cloud Translator processes about you, subject to certain exceptions and conditions.
- Deletion: The right to request that we delete personal data collected from you when you use our Services, subject to certain exceptions. You also are able to delete individual conversations, which will be removed immediately from your conversation history and automatically deleted from our back-end within 30 days.
- Correction: The right to request that we correct inaccurate personal data Cloud Translator retains about you, subject to certain exceptions.
- Objection: The right to object to processing of your personal data, including profiling conducted on grounds of public or legitimate interest.
- Restriction: The right to restrict our processing of your personal data in certain circumstances.
- Withdrawal of consent: Where Cloud Translator's processing of your personal data is based on consent, you have the right to withdraw your consent.
5. Data Retention and Security
Cloud Translator retains your personal data for as long as reasonably necessary for the purposes outlined in this Privacy Policy.
When the personal data collected is no longer required by us, we and our service providers will perform the necessary procedures for destroying, deleting, erasing, or converting it into an anonymous form as permitted or required under applicable laws.
Security Controls
We implement appropriate technical and organizational security measures designed to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
6. Children
Our Services are not directed towards, and we do not knowingly collect, use, disclose, sell, or share any information about, children under the age of 18. If you become aware that a child under the age of 18 has provided any personal data to us while using our Services, please email us at support@cloudtranslator.space and we will investigate the matter and, if appropriate, delete the personal data.
7. Changes to Our Privacy Policy
Cloud Translator may update this Privacy Policy from time to time. We will notify you of any material changes to this Privacy Policy, as appropriate, and update the Effective Date at the top of this page.
If you have any questions about this Privacy Policy, or have any questions, complaints or requests regarding your personal data, you can contact us at support@cloudtranslator.space.
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